Refunds and Returns Policy

Our policy lasts 60 days. If 60 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging with all swing tags and labels still attached. Swimwear MUST also have hygiene stickers attached. Once items have been worn or altered in anyway, they cannot be returned.

Please ensure that items are tried on over your own underwear. In the interest of hygiene, we may refuse returned items where we reasonably consider that this has not been done.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
PLEASE NOTE: Tri To Swim cannot be held accountable for banking institution processing time frames.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at orders@tritoswim.com.au.

Sale items

Only regular priced items may be refunded, unfortunately sale items cannot be refunded unless the product is faulty.

Exchanges

If you need to exchange an item for a different size or colour, send us an email at orders@tritoswim.com.au and send your item to: PO Box 7648, South Penrith NSW 2750

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. 

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping

To return your product, you should mail your product to: PO Box 7648, South Penrith NSW 2750.

Any shipping costs incurred on an exchange or refund order is at the customers expense and cannot be refunded unless the item is deemed faulty by a Tri To Swim representative.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

IMPORTANT: If you are shipping an item, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

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